Shipping policy
Shipping Policy
Thank you for shopping with Kailasho.
We are committed to delivering your orders safely and on time.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders are not processed or dispatched on Sundays or public holidays.
- During festivals, sales, or other peak periods, processing times may be slightly longer.
Shipping Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery to remote or non-serviceable areas may take additional time.
Shipping Charges
- Shipping charges, if applicable, are calculated and displayed at checkout before payment.
- Any free shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking link or tracking number via email and/or SMS/WhatsApp (where applicable) so you can monitor your shipment.
Delivery
Please ensure that the shipping address and contact details provided during checkout are accurate. Kailasho will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delays
While we strive to deliver every order within the estimated timeframe, unforeseen circumstances such as weather conditions, natural disasters, strikes, logistics disruptions, or government restrictions may occasionally cause delays. We appreciate your patience and understanding in such situations.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review your request and provide an appropriate resolution in accordance with our Refund and Cancellation Policy.
Contact Us
For any questions regarding shipping or your order, please contact us using the details available on our Contact Us page. We are happy to assist you.